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Citizens Customer Service Award

Say Thanks to someone special. The City of Shaker Heights recognizes those employees who have performed exceptional work each year. Shaker residents can nominate a City employee who has touched their lives. The Citizens Customer Service Award is given to a City employee who provided outstanding customer service concerning one incident or a pattern of assistance in multiple incidents by:

Going the extra mile to find a resolutionExceeding resident expectationsResponding with extraordinary kindness and/or attentionProviding exemplary service, well beyond what the situation(s) required

To nominate a City employee, send a letter including the information below to  This email address is being protected from spambots. You need JavaScript enabled to view it. , Shaker Heights City Hall, 3400 Lee Road, 44120:

• Employee's name
• Department (if known)
• Date(s) of service
• Describe the situation
• Resident's name, address and phone