Shaker Life Magazine
Shaker Contemporary Living
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Citizens Customer Service Award
Say Thanks to someone special. The City of Shaker Heights recognizes those employees who have performed exceptional work each year. Shaker residents can nominate a City employee who has touched their lives. The Citizens Customer Service Award is given to a City employee who provided outstanding customer service concerning one incident or a pattern of assistance in multiple incidents by:
Going the extra mile to find a resolutionExceeding resident expectationsResponding with extraordinary kindness and/or attentionProviding exemplary service, well beyond what the situation(s) required
- Employee's name
- Department (if known)
- Date(s) of service
- Describe the situation
- Resident's name, address and phone