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Auxiliary Services

The Auxiliary Services Unit, supervised by Deputy Chief Michael Schwarber, is responsible for the storage and dissemination of all the reports, citations, and documents generated by the police department. The Bureau is also responsible for managing jail resources. 

Auxiliary Service Bureau personnel take great pride in assisting the public with requests for evidence and property, police records and reports, bike licensessnow plow permitshome watch program, solicitor permits, and release of towed vehicles, as well as other requests for information.

Evidence and Property Room Unit
The Evidence and Property Room Unit manages the efficient storage and retention of all evidence and personal property collected or confiscated as part of an investigation. This email address is being protected from spambots. You need JavaScript enabled to view it. coordinates the release of property.

Home Watch Program
Planning to be away from home for an extended period of time like a vacation? Shaker police encourage you to fill out a Home Watch form so that the police are aware that you are away and your home is temporarily unoccupied.

Providing this type of notice enables the department to better manage resources, while monitoring activities in, and around, the city.

Contact the department at 216-491-1220 or complete the electronic Home Watch form.

Jail Operation/Prisoner Visitation
The department operates a twelve-day holding facility. Jail staff can accommodate individual requests to visit a person being temporarily housed in the jail. Visits are limited to 15 minutes per date, and a maximum of 30 minutes per week.

Individuals requesting visitation are subject to search, and are required to provide valid identification and contact information prior to entry. 

Visitation hours:

Monday & Tuesday:
Wednesday & Saturday:
Sunday:

7-8 pm
1-2 pm
4-5 pm

Solicitors Permits
As a reminder, all solicitors are required by ordinance to have a permit from the Police Department. Please ask to see a solicitor’s permit. If you have any questions, or want to be sure the solicitor is registered, call the Police non-emergency number at 216-491-1220. Any individual or organization that needs to obtain a solicitor permit can contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 216-491-2519.

Police Records Request
Police Department public records may be requested by phone, in person or in writing. To make a request by phone, please call the Records Room at 216-491-3134, 216-491-1228 or 216-491-1253, weekdays from 8 am-4:30 pm. In-person requests will be accepted at the Records Room, located in the Shaker Heights Police Department at 3355 Lee Road, weekdays from 8 am-4:30 pm. Written requests can be:

  • Faxed to 216-491-1224
  • Mailed to Shaker Heights Police Department, ATTN: Records Room, 3355 Lee Road, Shaker Heights, Ohio 44120
  • Submitted electronically

Some requests may take days to complete. The Records Room will notify requestors when the records are ready – be sure to include contact information. Please note that written requests often ensure accuracy.

There is no charge to review records in person or to receive records by email (if possible). View the Records Request form for information on photocopying charges. Payment is not required when submitting a request, but must be received prior to receiving the records.

Call the Police   

Sunday, September 25, 2016