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Call 911 or 216-491-1234 to report suspicious activity.
Please note, the 216-491-1234 is the preferred number to call when using a cell phone, as it will route your call directly to our dispatch center. Calling 911 on a cell phone will first reach Cuyahoga Emergency Communications System (CECOMS).
Call 911 or 216-491-1234 to report a crime.
Please note, the 216-491-1234 is the best number to call when using a cell phone, as it will route your call directly to our dispatch center. Calling 911 on a cell phone will first reach Cuyahoga Emergency Communications System (CECOMS).
Call 216-491-1234 to report a public nuisance.
Call 216-491-1234 to report a traffic incident.
You may pay your traffic violations in person at the Shaker Municipal Court at 3355 Lee Rd. from 8:30 am-4:30 pm, Monday to Friday. Parking and waiverable traffic tickets — i.e. tickets that do not require you to appear in court — may also be paid online. After hours, you may pay parking and waiverable traffic tickets at the Shaker Heights Police Department, also at 3355 Lee Rd. After hours payments are cash only.
For streetlight outages, please use the Report a Streetlight Outage form and we will share the information with the Illuminating Co., which is responsible for our community's streetlights.
For problems with traffic signals and street signs, please use the Report a Problem with a Traffic Signal or Street Sign form.
Make an overnight parking request online or by calling 216-491-1234. If you do not request overnight parking, your vehicle may be ticketed.
Find information on requesting police reports here.
The Shaker Heights Police Department does digital and ink rolled fingerprinting for residents and non-residents. Visit our page on Fingerprinting to get information on fees and making an appointment.
Dogs are required to be on leashes in certain parts of the City, including Horseshoe Lake, Lower Lake, and Southerly parks. Certain other parks and playgrounds may prohibit dogs altogether; signage will designate those parks and playgrounds that prohibit dogs. Outside these parks (and on private property), dogs are required to be on leashes or under the control of their owners at all times so as not to create a nuisance.
The Shaker Heights Police Department does not offer background checks for the general public. However, the Department does offer fingerprinting services. Visit our page on Fingerprinting to get information on fees and making an appointment.
Violations of certain City laws (i.e. ordinances) at a residential or commercial property may be declared nuisances if they are engaged in by (a) the owner, (b) any occupant, or (c) any guest of the owner or any occupant. If the Police find that two or more violations occur within an 18-month period, the owner may be sent a notice declaring the property a "nuisance," and then after a third violation, the Police may send a notice and charge police response costs for the third and any subsequent violation within 18 months. (The cost to owners is the hourly rate for each officer responding x 75% x number of hours.)
Nuisance activity includes:
Owners may file an appeal with the Chief of Police for any notice sent under this law within 30 days of the date of the notice. If the Chief determines the facts do not support the declaration of nuisance, the Chief will rescind the notice. If the Chief finds that the facts do support the declaration, the Board of Appeals will hear the appeal. An appeal will not stop the City from taking enforcement action or pursuing criminal prosecution. On appeal, in order to overturn the nuisance declaration, the owner must show that:
Call 216-491-1220 for information about towed vehicles.
You must appear in person at the Shaker Heights Police Department at 3355 Lee Rd. with a valid driver’s license and the title for the towed vehicle. After presenting these documents, you will receive a Tow Release Form. You can bring the Tow Release Form to Shaker Auto Hospital 16101 Chagrin Blvd. Upon payment of your fees, your vehicle will be released. Call 216-491-1220 with questions for the Shaker Heights Police Department. Call the Shaker Auto Hospital at 216-921-4455 for information about towing fees, which must be paid in cash.
Visit the Shaker Municipal Court’s website to get phone numbers, hours, and location.
Court fines can be paid in person at the Shaker Municipal Court at 3355 Lee Rd. View the Court’s webpage for hours, directions, and additional information.
Call 216-491-1234 to request a welfare check.
Call 216-491-1269 for the property custodian.
Call 216-491-1234 to report dog incidents.
All bicycle operators and passengers over five years of age must wear properly sized ANSI or SNELL approved helmets with fastened chinstraps.
A bike license allows the Shaker Heights Police Department to reunite you with your bike, in the event your bike is stolen. Learn how to get a license on the Bike Licenses page.
If your stolen licensed bicycle is recovered, we will contact you using the information you provided when purchasing your license. Unlicensed recovered bicycles are kept at the Shaker Heights Police Department at 3355 Lee Rd. and sold at a year-end property auction if not claimed. Call the 24-hour, non-emergency line, 216-491-1220 for more information.
Dispose of unused, unwanted, or expired prescription drugs at the Drug Drop Box located in the lobby of the Shaker Heights Police Department, 3355 Lee Rd. The lobby is open 24/7. Pills only; no needles or liquids. Properly dispose of liquid medication by mixing it with coffee grounds, cat litter, sawdust or something similar to make it undesirable or unusable. Once the liquid is in an unusable state, place it in the regular trash.
Please contact the Shaker Municipal Court at 216-491-1300.
View our Citizens Police Academy page for detailed information about the program.
Members of the press may contact Commander John Cole at email@example.com or 216-491-1246 with inquiries.
Bonds may be posted at the Shaker Heights Municipal Court at 3355 Lee Rd. during regular business hours. Visit the Court’s website for hours, directions, and more information. When the Court is closed, bonds may be posted in cash only at the Shaker Heights Police Department, also at 3350 Lee Rd.
Call the 24-hour, non-emergency line, 216-491-1220, for questions/information.
Please call Extra Duty Solutions at 206-408-8114.
The Shaker Heights Police Department is pleased to participate in community events. Please use the Community Service Request form to make your request.
In 2014, City Council enacted legislation to prohibit the use by all drivers, except in certain limited circumstances, of hand-held (including lap-held) electronic communications devices, including cell phone use for phone calls and texting. View the ordinance.
The Shaker Police Department encourages residents to sign up for Vacation Watch, so that the police are aware that you are away and your home is temporarily unoccupied. Providing this type of notice enables the department to better manage resources, while monitoring activities in, and around, the City.