Citizens Customer Service Award

Say thanks to someone special. The City of Shaker Heights recognizes those employees who have performed exceptional work each year. Shaker residents can nominate a city employee who has touched their lives. The Citizens Customer Service Award is given to a city employee who provided outstanding customer service concerning one incident or a pattern of assistance in multiple incidents by:

  • Exceeding resident expectations
  • Going the extra mile to find a resolution
  • Providing exemplary service, well beyond what the situation(s) required
  • Responding with extraordinary kindness and/or attention

How to Nominate Someone

To nominate a city employee, write a letter including the following information:

  • Employee's name
  • Department (if known)
  • Date(s) of service
  • Describe the situation
  • Resident's name, address, and phone

To submit your letter, send it to:

Patricia McCreary
Shaker Heights City Hall
3400 Lee Road, 44120