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ADA Compliance & Requests for Assistance
Following the requirements of Title II of the Americans with Disabilities Act of 1990 as amended, the City of Shaker Heights will not subject anyone to discrimination, nor discriminate against qualified individuals with disabilities on the basis of disability in the City’s services, programs, or activities.
The City does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations issued by the U.S. Equal Employment Opportunity Commission under title I of the Americans with Disabilities Act (ADA).
Upon request, the City will provide communication aids and services – including qualified sign language interpreters and documents in Braille - for qualified persons with disabilities.
Modifications to Policies & Procedures
The City will make reasonable modifications to policies and programs for people with disabilities. For example, service animals are welcomed in City offices, even where pets are generally prohibited.
Anyone who requires an auxiliary communication aid or service, or a modification of policies or procedures to participate in a City program, service, or activity, should email Lisa Gold-Scott, ADA Coordinator and Assistant Director of Law, or call at 216-491-1440. For individuals with hearing or vision impairments, the Ohio Relay 711 line is available.
Please make requests as soon as possible but no later than 48 hours before the scheduled event. Requests for accessible seating should be made as soon as possible prior to the event.
Complaints that a City program, service, or activity is not accessible to persons with disabilities should be directed to the ADA Coordinator or to the Director of Law. For individuals with hearing or vision impairments, the Ohio Relay 711 line is available.
The City will not charge a person with a disability for providing auxiliary aids/services or for making reasonable modifications of policy. The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
ADA Grievance Procedure
The City also has developed an ADA Grievance Procedure under the Americans with Disabilities Act of 1990 to ensure proper and timely responses to complaints alleging disability discrimination by the City in its services, activities, programs or benefits.