Community Attitude Survey

The City periodically undertakes a community attitude survey to help decision-making about programs and services by City staff and City Council. The most recent survey was completed in spring 2023. Learn more about the 2023 survey below; scroll to the bottom of the page to review past surveys.

2023 Survey

In January 2023, 3,000 Shaker Heights residents were randomly selected to participate in the 2023 community attitude survey. ETC Institute, an independent, nationally known research firm, conducted this survey on behalf of the City using random sampling methodology to ensure validity of results.

An ETC representative will present the survey results to City Council on Monday, April 10. You can attend this meeting in person at 3400 Lee Road or via livestream.

Residents who were not randomly selected to participate in the survey were also provided an opportunity to take the survey online. These responses will be compiled into an appendix to the final survey results report.

Frequently Asked Questions

Q: What is the purpose of the community attitude survey?  
A: The community attitude survey is periodically conducted to gather input on Shaker Heights programs and services. 

Q: What is the information used for?
A: Responses help Shaker’s elected officials and City staff members take a resident-driven approach to decision-making regarding programs and services for our entire community. The responses also help inform the City's year-round marketing campaign to attract and retain residents.

 Q: Who conducted the 2023 survey?
A: ETC Institute, an independent research firm, was chosen to conduct the 2023 survey after submitting a proposal in response to a public request for proposals.

 Q: How were 2023 survey recipients chosen?
A: The 2023 survey recipients were chosen at random from a list of all residential addresses within the City. ETC surveyed a random sample of the City’s households that is representative of the entire population in terms of demographics and neighborhood distribution. 

Q: When will the results of the survey be made public?
A: ETC will present its findings at City Council's work session on April 10 at 7 pm. Residents are invited to attend in-person at 3400 Lee Road or via livestream.

Q: Where can I find more information?
A: If you have specific questions, you may email ETC Project Manager Ryan Murray

2023 Survey Findings

Previous Surveys

Find previous survey information below.