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1. What is the City’s deer culling program?
2. Why is the City culling deer?
3. If the City has culled deer for a few years, why is there still a need to continue doing so?
4. Why can’t we just plant unpalatable landscape plantings or use repellents to deter the deer?
5. Can the City use nonlethal methods to manage the deer population?
6. Why is the City expanding its deer culling to include private property?
7. How will culling work on private property?
8. What are the protocols for culling on private property?
9. What if I object to my neighbor’s decision to cull on his/her private property?
10. How will the City ensure the safety of anyone in the area when deer culling occurs on private property?
11. Shaker Heights isn’t the only City that has identified a deer management problem. Why isn’t Shaker working with our neighboring cities on a deer management program?
12. Does the city have a leash law?
13. How many dogs may I have?
14. Do I need a dog license?

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1. What kinds of projects require approval from the Architectural Board of Review (ABR)?
2. What is the Architectural Board of Review schedule?
3. How do I get on the Architectural Board of Review meeting agenda?

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1. What is the Board of Zoning Appeals/City Planning Commission Schedule?
2. How do I get on the BZA/CPC agenda?
3. Can I put up a satellite dish?
4. Where can I place my air conditioner?
5. Where can I put my fence?
6. Are home-based businesses permitted in Shaker Heights?

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1. How do I open for business?
2. How do I obtain a food license?
3. How do I build out a commercial space?
4. Can I open my business without a Business License (Commercial Occupancy Permit)?
5. Does a Businesss License (Commercial Occupancy Permit) expire?
6. If there is more than one business in a building, do all of the businesses need separate business licenses (commercial occupancy permits)?

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1. How do I become a licensed contractor in Shaker Heights?
2. What are the limits of liability for insurance?
3. How can I find a contractor licensed with the City?
4. Can you recommend a contractor or repair person?
5. Are licensed contractors recommended or vetted by the City?
6. A contractor took payment, but failed to perform the work. What should I do?
7. What are the limits of liability for contractors registered with the City?
8. Am I allowed to hire a contractor who does not appear on the City's list of contractors?

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1. Can I take out a permit and have a friend do the work?
2. How do I obtain a permit?
3. How much do permits cost?
4. What types of projects require permits?
5. Are drawings required?
6. I'm not doing anything structural ... do I need a permit?
7. I'm only replacing counters and/or cabinets ... do I need a permit?
8. I'm just putting back what was there ... do I need a permit?
9. Does my project require approval from the Planning Department or does it need to go before the Architectural Board of Review?
10. What if a contractor says I don't need a permit?
11. How do I request a Building Permit inspection?

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1. Do I need to submit drawings for my project? Do I need to hire an architect?
2. How do I learn more about the plan review process?
3. Will my project require a plan review?

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1. How does the City communicate with residents?
2. I have a story idea for Shaker Life. How should I submit it?
3. How can I add information to the City's website calendar?
4. Can the City help me find a place a live?

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1. How can I contact other Community Gardens?
2. Where can I get help starting a Community Garden?
3. Who should I contact at the City about starting a Community Garden?
4. When should I contact the City about starting a Community Garden?
5. What questions do I need to think about when looking for a Community Garden site?
6. Should I have the site's soil tested?
7. How do I get water for my Community Garden?
8. What types of zoning regulations do I need to consider?
9. What else should I consider?
10. What are the steps for starting a Community Garden on City-owned property?
11. What are the steps for starting a Community Garden on privately owned property?
12. What costs are associated with starting a Community Garden?
13. What funding opportunities are available for Community Gardens?
14. How long will it take to get a Community Garden up and running?

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1. Are the City's annual budgets and financial reports available to the public?
2. How are property taxes collected?
3. What is the Shaker Heights City income tax?

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1. I’ve seen signs posted on neighborhood fire hydrants indicating upcoming "hydrant flushing." What is hydrant flushing?
2. How do I know when the hydrants in my neighborhood will be flushed?
3. Can I use water during flushing?
4. The hydrant on my street was just flushed and the water coming out of my tap is brown. Is it safe?

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1. What are the regulations for outdoor burning, including a fire pit?

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1. How do I sign up for the City's ENews?
2. How do I recycle in Shaker Heights?
3. What do I do with yard waste?
4. How can I learn about City-related construction projects?
5. What recreation amenities are available to residents?
6. How do I obtain a permit?

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1. What happened to the Health Department?

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1. How does the City help seniors maintain their homes?
2. Does the City offer grants to help pay for fixing housing code violations?
3. What is the paint program?
4. What services are available for landlords?
5. How do I apply for tax abatement?

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1. Why does the City require an exterior inspection for owner-occupied properties every five years?
2. What is the owner-occupied inspection process?

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1. How do I sell my home?
2. What is a Point of Sale inspection?
3. How long will it take to complete a Point of Sale inspection?
4. How long is a Point of Sale inspection valid for selling a property?
5. Is there a fee for a Point of Sale Inspection?
6. What is the length of time between application for a Point of Sale Inspection and the date of the inspection? And, after the inspection is conducted, how long will it take to receive the report?
7. What if I would like an earlier Point of Sale inspection date?
8. Can a buyer assume Point of Sale violations?
9. What are the escrow requirements for selling a house with outstanding violations?
10. If I get a Point of Sale inspection and then decide not to sell my home, do I still have to correct the violations?
11. How can I get an extension of time to correct violations?
12. How will I know the inspector?

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1. I live in one unit of a two-family home and rent the other unit to a tenant. Since part of the house is owner-occupied, do I file the Housing Rental License form or use the exemption form?
2. I received a Certificate of Occupancy application form for my two-family home but I don’t have any renters. I live in one unit and the other unit is vacant. I have no plans to rent out either unit.
3. Why did I get a Housing Rental License (Certificate of Occupancy) application form again? I filled out a form last year.
4. What services are available for landlords?
5. Where can I get a Housing Rental License (Certificate of Occupancy) for my property?
6. I want to rent my property. What do I need to do?

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1. How long do I have to correct violations?
2. How can I get an extension of time to correct violations?
3. I disagree with one of the violations cited on my inspection report. What should I do?
4. I don’t understand one of the violations on my inspection report.
5. What if I can’t afford to correct all my violations?
6. What are the consequences if I don’t correct my code violations?

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1. When must I appear before the Landmark Commission? What are the review procedures?
2. How can I learn more about the history of my home and/or about Shaker Heights?

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1. Are there any laws against kids playing in the street?
2. What are the ordinances regarding bicycle helmets and bicycle safety?
3. What are the ordinances pertaining to garage sales?
4. Can I store a vehicle that needs repair in my driveway?
5. What is the height a resident can allow grass to grow before it must be cut?
6. How do I find City of Shaker Heights ordinances.
7. Is there a noise ordinance?

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1. What is a criminal activity nuisance?
2. What acts are considered violations under the criminal activity nuisance law?
3. May I appeal Criminal Activity Nuisance violations?
4. How are costs assessed and calculated?

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1. I have a disability and need to modify the inside of my apartment to make it accessible for my wheelchair. Can my landlord charge me a double security deposit before I can make these modifications?
2. I recently responded to a newspaper advertisement for a one-bedroom apartment and I was told it had already been rented. How can I verify if discrimination was practiced against me?
3. I'm a single mother with two children. I'm a Section 8 certificate holder and I’m presently looking for an apartment. Do the fair housing laws protect me?

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1. How do I build out a commercial space?
2. If a property doesn't have the proper zoning needed for my business, what can be done?
3. I am putting signage in my storefront window. Does this need to be reviewed?
4. Can I open my business without a Business License (Commercial Occupancy Permit)?
5. If there is more than one business in a building, do all of the businesses need separate business licenses (commercial occupancy permits)?
6. Does a Businesss License (Commercial Occupancy Permit) expire?
7. I only sell pre-packaged food and beverages. Do I need a food license?
8. I'm seeking a location for my business. Can you help?

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1. How do I register for programs?
2. How can I learn more about camps, classes, and programs?
3. How do I sign up for school-age care?
4. If I register late, are programs pro-rated?
5. Is financial assistance available?
6. Are swim lessons offered?
7. Do you offer childcare when Shaker Schools are not in session?
8. Where can I learn more about camps, including costs?
9. I have a problem with my camp registration?
10. I’m not sure where my program is located?
11. What should my child bring to camp?
12. I’m on a waiting list for a Recreation program. When will I find out if you can accommodate my child?
13. What’s the schedule for public skating at Thornton Park?
14. What are the admission fees for Thornton Park Ice Arena?
15. Can non-residents skate at Thornton Park?
16. How can I learn more about the Shaker Youth Hockey Association?
17. How can I learn more about the Shaker Figure Skating Club?
18. What is the Thornton Park pool schedule?
19. What are the admission fees for Thornton Park pool?
20. What is the inclement weather policy?
21. What is the refund policy?
22. View our Non-Endorsement Policy
23. What is the disability policy?
24. Why are classes sometimes cancelled? What other class policies are there?
25. Where can I get a catalog?
26. What recreation amenities are available to residents?

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1. How do I request permission to park overnight?
2. How do I report a problem with a streetlight, street sign or traffic signal?
3. How do I report suspicious activity?
4. How do I report a crime?
5. How do I report a public nuisance, like loud music, rowdy behavior, etc.?
6. How do I report a traffic incident?
7. How do I pay a parking/traffic ticket?
8. How do I get a police report?
9. How do I get fingerprinted?
10. Does Shaker Heights require dogs to be on leashes?
11. How can I get a background check?
12. What is a criminal activity nuisance?
13. How can I find out if my car was towed?
14. How do I get my towed car released?
15. Where can I find contact information and hours for the Shaker Municipal Court?
16. How do I pay court fines?
17. How do I report an individual who might need help?
18. What does the Police Department do with found property?
19. How do I get my property released?
20. What is the police auction?
21. How do I report an incident with a dog, including a dog attack, a dead dog or a missing dog?
22. Am I required to use a bike helmet in Shaker Heights?
23. What is a bike license and how can I get one?
24. How do I recover a stolen bicycle?
25. How do I safely dispose of prescription drugs?
26. I have a question about a warrant block?
27. How do I apply for or learn more about the Citizen Police Academy?
28. I have am a member of the press. Whom can I contact with my media inquiry?
29. How do I post a bond?
30. How do I find out if someone is in jail?
31. I want to hire an off duty police officer?
32. I want to request a police officer speak at my event?
33. I am going out of town? Can you check my residence?
34. Does Shaker Heights ban the use of hand-held cell phones while driving?
35. What is the false alarm ordinance?

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1. Can you recommend a contractor or repair person?
2. How do I start a home construction project?
3. A contractor took payment, but failed to perform the work. What should I do?
4. How do I find property maintenance standards?
5. How can I find someone to repair or replace original materials on my house?
6. How do I find the Ohio Building Codes?
7. Do you have the plans for my home?
8. How often should chimneys be cleaned?
9. I’m concerned about a property in my neighborhood and would like to file a complaint. Do I have to give my name?
10. I’m concerned about lead in my Shaker home?
11. What are the construction hours?
12. What color may I paint my home?
13. What if water washing is not appropriate for cleaning my historic masonry?
14. What shingle colors may I use on my home?
15. How do I know if my slate roof needs maintenance?
16. How do I know when my slates are beyond repair?
17. Why should I preserve my home's slate roof?
18. If I do decide to replace windows, which is better, wood or vinyl?
19. Several of my windows are showing signs of wear and tear in various places. Does the entire window have to be replaced?
20. With the vast array of window styles available, how do I know which is the most appropriate for my home?
21. Are licensed contractors recommended or vetted by the City?
22. I received a sidewalk repair notice?
23. Does my project require permits?
24. Should I get utility line protection insurance?

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1. Are new sewer fees being considered?
2. What is the proposed fixed fee schedule?
3. Have we ever had a fixed fee? Are there other cities that have fixed fees?
4. What is the schedule for the proposed increase in local MCF rate?
5. When was the last MCF rate increase?
6. What is an MCF?
7. Is the fee based on the local MCF rate a variable charge?
8. Does this fee apply to all property owners?
9. How much money will the fixed fee and the rate increase/MCF generate?
10. Why are new fees needed?
11. What will the fees be used for?
12. How are sewers funded today?
13. What is the benefit of using fees instead of the operating funds for sewer maintenance and repair?
14. How much has the City spent on sewer maintenance and repairs since the major flood that occurred in July 2014?
15. How do Shaker’s sewer fees and rates compare to other communities?
16. How can I voice my opinion about these fees?
17. What programs are available for help paying sewer and water bills?

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1. Who owns the trees and the treelawn?
2. Whose responsibility is it to maintain the treelawn?
3. Whose responsibility is it to maintain trees on the treelawn?
4. Who pays for the trees that are planted on the treelawn?
5. Is there any way residents can get a larger or older tree planted if their tree-lawn tree is scheduled to be replaced?
6. When issues arise on the treelawn such as damage, danger posed by a tree, or when other questions arise, who should I contact?
7. There is a downed limb blocking the sidewalk, street or driveway apron. Can the Public Works Department help?
8. Where can I get wood chips from the City?
9. How much mulch should I apply around a tree?
10. The neighbor's tree branches are hanging in my yard. Can I trim them?

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1. What causes a public sanitary sewer main backup?
2. What causes a private sanitary sewer lateral backup?
3. What causes a public storm sewer main backup?
4. What causes a private storm sewer lateral backup?
5. How do the footer drains work?
6. What causes footer drain backups?
7. Should I install a backwater prevention valve?
8. Should I consider a special rider added to my homeowner's or renter's insurance policy?
9. What are resident responsibilities?
10. What are City responsibilities?
11. What if a problem occurs?
12. Should I use copper sulfate?
13. Is there a list of contractors licensed with the City?
14. Who should I call for help?

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1. Why do we need a snow parking ban?
2. How will I know if the snow parking ban is in effect?
3. Why do I have to shovel my sidewalk?
4. Will students who drive to school have to leave class if snow exceeds two" during the school day?
5. What if I am having a party and the parking ban goes into effect?
6. What if I don't move my car?
7. Why can't the City plow the sidewalks to keep them clear?
8. Who clears the sidewalks around the schools?
9. What are the restrictions regarding where snow can be deposited (by shovel, snowblower or snow plow)?
10. Why isn’t salt applied between midnight and 4 a.m.?
11. Does the City prohibit the operation of powered snow removal equipment (e.g., snow blowers) between 9 pm and 7 am on weekdays, and 9 pm and 9 am on weekends, as it does other domestic power tools?

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1. My garbage/recycling was missed this week. What should I do?
2. How do I recycle in Shaker Heights?
3. What kind of garbage can should I use?
4. How do I request recycling buckets?
5. Why does it seem that lately more and more materials are not recyclable?
6. Why do plastics have numbers inside recycling symbols if they’re not recyclable?
7. Can some materials not allowed in a residential recycling bucket be recycled elsewhere?
8. How can I keep up with changes to recycling?
9. What are the hours and location of the Service Center?

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1. What is brush?
2. Why did the City not collect my yard waste bag?
3. What do I do with yard waste?

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1. Does the City have a natural gas aggregation program?
2. What is the current rate for natural gas?
3. How does the natural gas supplier set its rate?
4. Is the current rate for natural gas guaranteed to be the lowest rate available?
5. Can I cancel my engagement in the Natural Gas Aggregation Program if I find a lower price?
6. Does the City have an electric aggregation program?