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1. What is the City’s deer culling program?
2. Why is the City culling deer?
3. If the City has culled deer for a few years, why is there still a need to continue doing so?
4. Why can’t we just plant unpalatable landscape plantings or use repellents to deter the deer?
5. Can the City use nonlethal methods to manage the deer population?
6. Why is the City expanding its deer culling to include private property?
7. How will culling work on private property?
8. What are the protocols for culling on private property?
9. What if I object to my neighbor’s decision to cull on his/her private property?
10. How will the City ensure the safety of anyone in the area when deer culling occurs on private property?
11. What is done with the culled deer?
12. Shaker Heights isn’t the only City that has identified a deer management problem. Why isn’t Shaker working with our neighboring cities on a deer management program?
13. Does the City have a leash law?
14. How many dogs may I have?
15. Do I need a dog license?

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1. What kinds of projects require approval from the Architectural Board of Review (ABR)?
2. What is the Architectural Board of Review schedule?
3. How do I get on the Architectural Board of Review meeting agenda?

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1. What is the Board of Zoning Appeals/City Planning Commission Schedule?
2. How do I get on the BZA/CPC agenda?
3. Can I put up a satellite dish?
4. Where can I place my air conditioner?
5. Where can I put my fence?
6. Are home-based businesses permitted in Shaker Heights?

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1. How do I open for business?
2. How do I obtain a food license?
3. How do I build out a commercial space?
4. Can I open my business without a Business License (Commercial Occupancy Permit)?
5. Does a Businesss License (Commercial Occupancy Permit) expire?
6. If there is more than one business in a building, do all of the businesses need separate business licenses (commercial occupancy permits)?

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1. How do I become a licensed contractor in Shaker Heights?
2. How can I find a contractor licensed with the City?
3. Can you recommend a contractor or repair person?
4. Are licensed contractors recommended or vetted by the City?
5. A contractor took payment, but failed to perform the work. What should I do?
6. What are the limits of liability for contractors licensed with the City?
7. Am I allowed to hire a contractor who does not appear on the City's list of contractors?

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1. Can I take out a permit and have a friend do the work?
2. How do I obtain a permit?
3. How much do permits cost?
4. What types of projects require permits?
5. Are drawings required?
6. I'm not doing anything structural ... do I need a permit?
7. I'm only replacing counters and/or cabinets ... do I need a permit?
8. I'm just putting back what was there ... do I need a permit?
9. Does my project require approval from the Planning Department or does it need to go before the Architectural Board of Review?
10. What if a contractor says I don't need a permit?
11. How do I request a Building Permit inspection?

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1. Do I need to submit drawings for my project? Do I need to hire an architect?
2. How do I learn more about the plan review process?
3. Will my project require a plan review?

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1. How does the City communicate with residents?
2. I have a story idea for Shaker Life. How should I submit it?
3. How can I add information to the City's website calendar?
4. Can the City help me find a place a live?

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1. Where can I get help starting a Community Garden?
2. Who should I contact at the City about starting a Community Garden?
3. When should I contact the City about starting a Community Garden?
4. What questions do I need to think about when looking for a Community Garden site?
5. Should I have the site's soil tested?
6. How do I get water for my Community Garden?
7. What types of zoning regulations do I need to consider?
8. What else should I consider?
9. What are the steps for starting a Community Garden on City-owned property?
10. What are the steps for starting a Community Garden on privately owned property?
11. What costs are associated with starting a Community Garden?
12. How long will it take to get a Community Garden up and running?

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1. Why is the City creating its own 100% renewable electric aggregation program?
2. When will the 100% renewable electric aggregation program be available?
3. Who is eligible for the 100% renewable electric program? Who is not eligible?
4. How can eligible customers sign up for the 100% renewable electric program?
5. What if I receive the opt-out notice, but do not want to be in the electric aggregationprogram?
6. What if I do not receive an opt-out notice?
7. What if I want to enroll but am not eligible for the program because I am on a contract with another electric supplier?
8. Am I obligated to remain in the program if I enroll?
9. Why make it opt-out?
10. What will the cost be for this new 100% electric aggregation program?
11. Won’t a 100% renewable electric program be more expensive?
12. What does 100% renewably-sourced electric mean exactly?
13. Why not just stick with NOPEC? Doesn’t it offer a 100% renewable plan?
14. Does the City currently have an electric aggregation program?

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1. Are the City's annual budgets and financial reports available to the public?
2. How are property taxes collected?
3. What is the Shaker Heights City income tax?
4. I have a question about my property taxes? How can I reach the Cuyahoga County Treasurer's Office on the phone?

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1. What are the regulations for outdoor burning, including a fire pit?
2. What is hydrant flushing and what do I need to know?
3. Should I worry when fire hydrants are buried under the snow?
4. How do I report a leaking or damaged fire hydrant?
5. Why is my fire hydrant not painted?
6. What kind of smoke detector/smoke alarm do I need?
7. Where should I put smoke detectors/smoke alarms?
8. Do I need a carbon monoxide detector?
9. Where should I put a carbon monoxide detector?
10. Can the department help install my child's car seat?
11. How do I dispose of a fire extinguisher?
12. How do I dispose of a smoke detector?
13. How do I get a fire report?
14. How do I get an EMS report?
15. How do I schedule a station tour?
16. Do I need a permit for a temporary outdoor tent?

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1. What happened to the Health Department?
2. What services are available to residents from the Cuyahoga County Board of Health?
3. How can I obtain certified birth or death records?

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1. How does the City help seniors maintain their homes?
2. Does the City offer grants to help pay for fixing housing code violations?
3. What is the paint program?
4. What services are available for landlords?
5. How do I apply for tax abatement?

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1. Why does the City require an exterior inspection for owner-occupied properties every five years?
2. What is the owner-occupied inspection process?

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1. How do I sell my home?
2. What is a Point of Sale inspection?
3. How long will it take to complete a Point of Sale inspection?
4. How long is a Point of Sale inspection valid for selling a property?
5. Is there a fee for a Point of Sale Inspection?
6. What is the length of time between application for a Point of Sale Inspection and the date of the inspection? And, after the inspection is conducted, how long will it take to receive the report?
7. What if I would like an earlier Point of Sale inspection date?
8. Can a buyer assume Point of Sale violations?
9. What are the escrow requirements for selling a house with outstanding violations?
10. If I get a Point of Sale inspection and then decide not to sell my home, do I still have to correct the violations?
11. How can I get an extension of time to correct violations?
12. How will I know the inspector?

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1. I live in one unit of a two-family home and rent the other unit to a tenant. Since part of the house is owner-occupied, do I file the Housing Rental License form or use the exemption form?
2. I received a Certificate of Occupancy application form for my two-family home but I don’t have any renters. I live in one unit and the other unit is vacant. I have no plans to rent out either unit.
3. Why did I get a Housing Rental License (Certificate of Occupancy) application form again? I filled out a form last year.
4. What services are available for landlords?
5. Where can I get a Housing Rental License (Certificate of Occupancy) for my property?
6. I want to rent my property. What do I need to do?
7. Are short-term rentals (i.e. AirBnB, VRBO etc.) allowed in Shaker Heights?

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1. How long do I have to correct violations?
2. How can I get an extension of time to correct violations?
3. I disagree with one of the violations cited on my inspection report. What should I do?
4. I don’t understand one of the violations on my inspection report.
5. What if I can’t afford to correct all my violations?
6. What are the consequences if I don’t correct my code violations?

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1. When must I appear before the Landmark Commission? What are the review procedures?
2. How can I learn more about the history of my home and/or about Shaker Heights?

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1. Are there any laws against kids playing in the street?
2. What are the ordinances regarding bicycle helmets and bicycle safety?
3. What are the ordinances pertaining to garage sales?
4. Can I store a vehicle that needs repair in my driveway?
5. What is the height a resident can allow grass to grow before it must be cut?
6. How do I find City of Shaker Heights ordinances.
7. Is there a noise ordinance?
8. What types of outdoor swimming pools and hot tubs are allowed in Shaker Heights?
9. What are the ordinances for yard signs?
10. What are the guidelines for renting a game truck for a private event, like a birthday party?
11. What are the guidelines for mobile food trucks on a public streets?
12. Do I need a license to operate an ice cream truck in Shaker Heights?

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1. What is a criminal activity nuisance?
2. What acts are considered violations under the criminal activity nuisance law?
3. May I appeal Criminal Activity Nuisance violations?
4. How are costs assessed and calculated?

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1. I recently responded to an ad for an apartment. When I arrived to see it, I was told it had been rented. But the landlord is still advertising the unit. Can I find out if this was discriminatory?
2. I have a physical disability and need to park close to my building's entrance. The manager told me that there is a waiting list for these prime spots and I have to wait my turn. Can they do this?
3. I own a two-family and am trying to rent out the upstairs unit. Can I state in the ad that only single people, or a married couple, can apply? My first floor tenant likes it to be quiet.

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1. How do I sign up for the City's ENews?
2. How do I recycle in Shaker Heights?
3. What do I do with yard waste?
4. How can I learn about City-related construction projects?
5. What recreation amenities are available to residents?
6. How do I obtain a permit?

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1. Does the City have a natural gas aggregation program?
2. What is the current rate for natural gas?
3. How does the natural gas supplier set its rate?
4. Is the current rate for natural gas guaranteed to be the lowest rate available?
5. Can I cancel my engagement in the natural gas aggregation Program if I find a lower price?
6. What if I want to enroll but am not eligible for the program because I am on a contract with another electric supplier?

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1. Will there be additional amenities for residents at Horseshoe Lake when the dam is removed and the Doan Brook is restored to its natural state?
2. Will residents still be able to walk around the park on a walking path?
3. How will this affect Horseshoe Lake Park itself?
4. What is NEORSD committed to paying for?
5. What will NEORSD’s recommended plan cost the City?
6. What would it cost to rebuild Horseshoe Lake dam?
7. What is the cost to construct a new dam at both lakes and manage sediment accumulation?
8. Isn’t there just a $6 million funding gap between NEORSD’s recommendations for Horseshoe Lake and the cost of rebuilding the Horseshoe Lake dam?
9. Why did the City drain Horseshoe Lake?
10. What about sediment in Horseshoe Lake?
11. What was NEORSD's involvement at Green Lake?
12. How can I learn more?
13. How can the residents of both communities be assured the land around the new stream will not be developed - commercially or residentially? Can restrictions be written into laws or ordinances? *
14. Does Shaker Heights have the legal right to reject the NEORSD plan to remove the dam? *
15. What is Shaker’s position on the plan? *
16. Will Shaker pay for a dam? *
17. Have you evaluated the impact on property values of removing one of the beloved Shaker Lakes? *
18. What weight are you giving to citizens’ desire to retain the lake? *
19. What value are you placing on aquatic and bird life? *
20. Why is Horsehoe Lake less worthy of preservation than Green Lake? (I live on Green Lake, so am grateful for that decision, and want the same for Horseshoe Lake.) *
21. What is the total anticipated cost to Shaker Heights for its share in rebuilding the dam at Horseshoe Lake? *
22. Have you considered the cost of the anticipated loss with its closure? *
23. Should the decision stand not to refill Horseshoe Lake, what are the plans to ensure the community has access to the nature preserve? *
24. Will the existing walking trails around the lake continue to be maintained? *
25. Will there be plans to build boardwalks or other accessible lookout points for the community to be able to observe the wildlife? *
26. What will the cost of these modifications be compared to repairing the dam and refilling the lake? *
27. Can you describe your plan to preserve the cherry grove while the dam is removed and the Doan Brook is returned to its original path. *
28. Have the cities and those planning the future of Horseshoe Lake considered the effect of proposed changes to the lake and dam on the designation of Shaker Village Historic District (Continued) *
29. Has a Section 106 Review been initiated as required by the National Historic Preservation Act of 1966 (NHPA)? *
30. Has the Advisory Council on Historic Preservation (ACHP) been notified or consulted? *
31. Has the State of Ohio Historic Preservation Officer been notified or consulted? *
32. Has the Cleveland Restoration Society been notified or consulted? *
33. Please explain in detail all such historical planning, consultation and research to date ... (Continued) *
34. Even when Horseshoe Dam was functioning, I have seen large storms overwhelm the culvert where Doan Brook crosses South Park Blvd. (Continued) *
35. Why not restore the dams using the same materials which have lasted for a hundred and seventy-five to a hundred and eighty five years? *
36. If you remove the dam, will there be a bridge connecting North Park and South Park? You must not cut off pedestrians and bicycle traffic between the two sides? *
37. Also, will you add a picnic pavillion somewhere on the flat grassy part (either side, so long as anyone e can get to and use it)? Lastly, will you add toilets? *
38. Has there been any thought about pouring in grout or concrete to stabilize the rocks behind the dam's surface? *
39. Are the voids that have been identified scattered along the whole dam or entirely in the failing spillway structure? *
40. How much was estimated for removing silt? Was the cost comparison based on digging out all 22 feet for the whole length of the lake? *
41. What methods for stabilizing the spillway structure were considered? Were alternatives such as inserting a precast concrete liner into the main waterway considered? *
42. Will you file an environmental impact statement? *
43. Residents rely on the trails surrounding Horseshoe Park for fitness and transportation. (Continued) *
44. Since there will no longer be a lake there, can Horseshoe Lake be renamed? Maybe Horseshoe Meadow Park or Horseshoe Park? So there is not a reminder forever of the loss of the lake? *
45. Past circumstances led Horseshoe Lake to be classified as a Class 1 dam. (Continued) *
46. When NEORSD calculated Horseshoe Lake rebuilding at $20.7 million, how many acre feet of storage volume were in that plan (for Horseshoe Lake) and at what average depth? *
47. Are there any federal funds that could be applied for to pay for the additional cost of repairing or recreating the horseshoe lake dam? *
48. Are the cities of Cleveland Heights and Shaker Heights willing to seek alternative funding sources to save Horseshoe Lake by rebuilding the dam ... (Continued) *
49. NEORSD cited cost for Horseshoe of $6 mil, then $20 mil in a clarification response; then Cleveland.com story cites $30 million. (Continued)
50. Why so much money? From my past recollection of 3 yrs. ago, NEOSD advised that fixing the dam & watershed issue at Horseshoe Lake would cost $6M. (Contiued) *
51. I have reviewed the NEORSD video on Horseshoe Lake and appreciate the recommendations. Green Lake is lovely now, but the trees surrounding most of the public part of it greatly limit (Continued) *
52. If Horsehoe Lake is eliminated, will the new dam at Lower Lake have to be gigantic (Continued) *
53. The Shaker Lakes represent far more to our community than a means of flood control. (Continued) *
54. Since boating, swimming and fishing are going to be permitted in Lower Lake, the fleeing nesting and breeding wildlife that need a lake environment will need a protected refuge. (Continued) *
55. If NEORSD removes Horseshoe dam and Lake, then the resulting new dam at Lower Lake will need to be much larger, destroying the beauty and historical significance of the present ... (Continued)*
56. How can we let Horseshoe lake disappear! Maybe the Sewer district says the lake isn't worth fixing but do they live here? (Continued)*
57. Was heavy machinery used to on the bridge and deck at Horseshoe Lake dam for recent parapet work and could that have contributed (Continued) *
58. In the early going shortly after Horseshoe Lake was drained, could earth-moving equipment have been brought in (from North Park or South Park or the park itself) to remove the silt ... (Continued) *
59. Please explain the costs, rationale and associated regional benefits of repairing, replacing or removing the Horseshoe Lake dam, as well as dredging the lake (Continued)

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1. How do I build out a commercial space?
2. If a property doesn't have the proper zoning needed for my business, what can be done?
3. I am putting signage in my storefront window. Does this need to be reviewed?
4. Can I open my business without a Business License (Commercial Occupancy Permit)?
5. If there is more than one business in a building, do all of the businesses need separate business licenses (commercial occupancy permits)?
6. Does a Businesss License (Commercial Occupancy Permit) expire?
7. I only sell pre-packaged food and beverages. Do I need a food license?
8. I'm seeking a location for my business. Can you help?

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1. How can I learn more about classes and programs?
2. How do I register for programs?
3. If I register late, are programs pro-rated?
4. I’m on a waiting list for a recreation program. When will I find out if you can accommodate my child?
5. I’m not sure where my program is located?
6. Where can I learn more about camps, including costs?
7. Is financial assistance available?
8. What should my child bring to camp?
9. What’s the schedule for public skating at Thornton Park?
10. What are the admission fees for Thornton Park Ice Arena?
11. Can non-residents skate at Thornton Park?
12. When is the Thornton Park pool open?
13. What are the admission fees for Thornton Park pool?
14. Are swim lessons offered?
15. What is the inclement weather policy?
16. What is the refund policy?
17. View our Non-Endorsement Policy
18. What is the disability policy?
19. Why are classes sometimes cancelled? What other class policies are there?
20. Where can I get a catalog?
21. Can I kayak on the Shaker lakes?
22. Are there places to ice skate outdoors?

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1. How do I request permission to park overnight?
2. How do I report a problem with a streetlight, street sign or traffic signal?
3. How do I report suspicious activity?
4. How do I report a crime?
5. How do I report a public nuisance, like loud music, rowdy behavior, etc.?
6. How do I report a traffic incident?
7. How do I pay a parking/traffic ticket?
8. How do I get a police report?
9. How do I get fingerprinted?
10. Does Shaker Heights require dogs to be on leashes?
11. How can I get a background check?
12. What is a criminal activity nuisance?
13. How can I find out if my car was towed?
14. How do I get my towed car released?
15. Where can I find contact information and hours for the Shaker Municipal Court?
16. How do I pay court fines?
17. How do I report an individual who might need help?
18. What does the Police Department do with found property?
19. How do I get my property released?
20. What is the police auction?
21. How do I report an incident with a dog, including a dog attack, a dead dog or a missing dog?
22. Am I required to use a bike helmet in Shaker Heights?
23. What is a bike license and how can I get one?
24. How do I recover a stolen bicycle?
25. How do I safely dispose of prescription drugs?
26. I have a question about a warrant block?
27. How do I apply for or learn more about the Citizen Police Academy?
28. I am a member of the press. Whom can I contact with my media inquiry?
29. How do I post a bond?
30. How do I find out if someone is in jail?
31. I want to hire an off duty police officer?
32. I want to request a police officer speak at my event?
33. I am going out of town? Can you check my residence?
34. Does Shaker Heights ban the use of hand-held cell phones while driving?
35. What is the false alarm ordinance?

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1. Can you recommend a contractor or repair person?
2. How do I start a home construction project?
3. A contractor took payment, but failed to perform the work. What should I do?
4. How do I find property maintenance standards?
5. How can I find someone to repair or replace original materials on my house?
6. How do I find the Ohio Building Codes?
7. Do you have the plans for my home?
8. How often should chimneys be cleaned?
9. I’m concerned about a property in my neighborhood and would like to file a complaint. Do I have to give my name?
10. I’m concerned about lead in my Shaker home?
11. What are the construction hours?
12. What color may I paint my home?
13. What if water washing is not appropriate for cleaning my historic masonry?
14. What shingle colors may I use on my home?
15. How do I know if my slate roof needs maintenance?
16. How do I know when my slates are beyond repair?
17. Why should I preserve my home's slate roof?
18. If I do decide to replace windows, which is better, wood or vinyl?
19. Several of my windows are showing signs of wear and tear in various places. Does the entire window have to be replaced?
20. With the vast array of window styles available, how do I know which is the most appropriate for my home?
21. Are licensed contractors recommended or vetted by the City?
22. I received a sidewalk repair notice?
23. Does my project require permits?
24. Should I get utility line protection insurance?
25. Why is my water discolored?

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1. Who owns the trees and the treelawn?
2. Whose responsibility is it to maintain the treelawn?
3. Whose responsibility is it to maintain trees on the treelawn?
4. Who pays for the trees that are planted on the treelawn?
5. Is there any way residents can get a larger or older tree planted if their tree-lawn tree is scheduled to be replaced?
6. When issues arise on the treelawn such as damage, danger posed by a tree, or when other questions arise, whom should I contact?
7. There is a downed limb blocking the sidewalk, street or driveway apron. Can the Public Works Department help?
8. Where can I get wood chips from the City?
9. How much mulch should I apply around a tree?
10. The neighbor's tree branches are hanging in my yard. Can I trim them?
11. What is the City's tree pruning program?

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1. What causes a public sanitary sewer main backup?
2. What causes a private sanitary sewer lateral backup?
3. What causes a public storm sewer main backup?
4. What causes a private storm sewer lateral backup?
5. How do the footer drains work?
6. What causes footer drain backups?
7. Should I install a backwater prevention valve?
8. Should I consider a special rider added to my homeowner's or renter's insurance policy?
9. What are resident responsibilities?
10. What are City responsibilities?
11. What if a problem occurs?
12. Should I use copper sulfate?
13. Is there a list of contractors licensed with the City?
14. Whom should I call for help?

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1. Why do we need a snow parking ban?
2. How will I know if the snow parking ban is in effect?
3. Why do I have to shovel my sidewalk?
4. Will students who drive to school have to leave class if snow exceeds two inches during the school day?
5. What if I am having a party and the parking ban goes into effect?
6. What if I don't move my car?
7. What is the City's policy for plowing sidewalks?
8. Who clears the sidewalks around the schools?
9. What are the restrictions regarding where snow can be deposited (by shovel, snowblower or snow plow)?
10. Why isn’t salt applied between midnight and 4 a.m.?
11. Does the City prohibit the operation of powered snow removal equipment (e.g., snow blowers) between 9 pm and 7 am on weekdays, and 9 pm and 9 am on weekends, as it does other domestic power tools?

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1. My garbage/recycling was missed this week. What should I do?
2. How do I recycle in Shaker Heights?
3. What kind of garbage can should I use?
4. How do I request recycling buckets?
5. Why does it seem that lately more and more materials are not recyclable?
6. Why do plastics have numbers inside recycling symbols if they’re not recyclable?
7. Can some materials not allowed in a residential recycling bucket be recycled elsewhere?
8. How can I keep up with changes to recycling?
9. What are the hours and location of the Service Center?

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1. What is brush?
2. Why did the City not collect my yard waste bag?
3. What do I do with yard waste?

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1. Where are the City's electric vehicle (EV) charging stations?

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1. Are short-term rentals (i.e. AirBnB, VRBO etc.) allowed in Shaker Heights?