A contractor took payment, but failed to perform the work. What should I do?

Your relationship with the contractor is a contractual one. Violation of the contract should be referred to the police or an attorney. While the Building Department will pursue code violations a contractor may commit, violation of a contract is outside the Department's jurisdiction. The Cuyahoga County Department of Consumer Affairs also provides resources and assistance for County residents with complaints against businesses, including contractors.

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1. How do I become a licensed contractor in Shaker Heights?
2. How can I find a contractor licensed with the City?
3. Can you recommend a contractor or repair person?
4. Are licensed contractors recommended or vetted by the City?
5. A contractor took payment, but failed to perform the work. What should I do?
6. What are the limits of liability for contractors licensed with the City?
7. Am I allowed to hire a contractor who does not appear on the City's list of contractors?