Credits or refunds are available for classes or program registration cancellations by registrants up to 72 hours prior to the first class meeting. A refund claim form (PDF) must be completed. Forms can be obtained at the Main Office in Thornton Park, at the Stephanie Tubbs Jones Community Building or online.
In the case of trips, money is refunded only if the space can be filled and if the cancellation request is received at least 48 hours in advance.
A full refund will be issued in the event of a class cancellation due to insufficient enrollment.
$10 processing fee will be deducted with the following exceptions:
- $5 - 50+ programs; $25 - Camps; $25 - School Age Care; $100 - Fall/Winter Hockey (except Mighty Mites); $25- Fall/Winter Hockey Administrative Fee
Computer Credits
A Recreation Department computer credit will be issued to all refunds at no charge. If a refund is preferred, contact Quiana Player at 216-491-2579. Please allow 3 to 4 weeks for refunds to be processed.