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2. Say thanks to someone special! The City of Shaker Heights recognizes those employees who have performed exceptional work each year. Shaker residents can nominate a city employee who has touched their lives. The Citizens Customer Service Award is given to a city employee who provided outstanding customer service concerning one incident or a pattern of assistance in multiple incidents by:

4. • exceeding resident expectations
   • going the extra mile to find a resolution
   • providing exemplary service well beyond what the situation(s) required
   • responding with extraordinary kindness and/or attention

8. Nominee
10. Employee Name(s)*
12. Department (if known)
13. Date(s) of service*
15. Describe the situation (why are you nominating this employee)*
19. Nominated by:
21. First Name*
22. Last Name*
23. Phone*
25. Address*
26. Email
Leave This Blank:


28. 1. Receive an email copy of this form.
29. Email address

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30. Submit

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